At Vitanix Plus, customer satisfaction is our priority. If you are not completely happy with your purchase, we will do our best to make it right.

Exchanges

You may request an exchange for any full-priced item purchased in-store or online within 28 days of delivery or purchase. To be eligible, items must be:

• Unopened and unused
• In their original packaging
• Accompanied by valid proof of purchase

Special-order items (such as products shipped directly from suppliers) are not eligible for exchange unless faulty or incorrectly supplied.

Refunds for In-Store Purchases

Full-priced items may be returned within 28 days for a refund, exchange, or store credit. Items must be unopened, unused, and in original packaging with proof of purchase.

Refunds for Online Purchases

To start a return, contact our customer service team:
📧 support@vitanixplus.com
☎️ +1 (214) 861 9085

Once your request is approved, we will provide instructions for returning your order. Refunds are processed through the original payment method (Visa, Mastercard, or PayPal) once the returned item is received and inspected.

Non-Returnable Items

• Opened or used products
• Items without original packaging or proof of purchase
• Special-order or customized items (unless defective or incorrectly supplied)

Processing Time

Refunds typically take 5–10 business days to appear in your account, depending on your payment provider.

Customer Care

For questions about returns, refunds, or exchanges, please contact us:
📧 support@vitanixplus.com
☎️ +1 (214) 861 9085